Find the answer to some of our frequently asked questions below.
If your parcel has not arrived and you believe it is lost in transit, please lodge an enquiry with the courier in charge of your delivery. You can also contact us to assist in lodging this enquiry via our Customer Service team via email at email@example.com – our customer care team is available Monday to Friday 9am – 5pm, excluding public holidays.
We offer free standard shipping on all orders above R3000.
An invoice will be sent to you which will include your tracking number starting with CCSS followed by your order number. You can track the status of your delivery at anytime online here http://www.dawnwing.co.za/business-tools/online-parcel-tracking/.
Once your order has been completely delivered you can return your item(s) within 14 days.
Unfortunately, not. In-store purchases must be returned in-store for a refund or exchange. Find your nearest Scotch & Soda store here.
You can return your items that you have purchased online to any Scotch & Soda store for an exchange – no refunds. If the item is on promotion or sale we DO NOT provide in-store credit notes.
We offer free returns for all full price items including collection of the item (free of charge).
“Final Sale” Outlet items and all promotional items will need to be returned via courier to our warehouse at your own expense. You can learn more about our Returns Policy here. [hyperlink to updated https://scotch-soda.co.za/exchanges-returns/ page]. If you have any additional questions, please contact our Customer Care Team via email at firstname.lastname@example.org
If you’ve purchased the wrong size, you will need to submit an online return request here. Once we’ve received the item and it has been quality checked by our team, we can then provide you with an online coupon for the value of the item for you to then place a new order in your desired size. Or you can visit one of our stores where you can either return your item or exchange it to the correct size.
If you are having difficulty processing your payment, there could be several reasons for this, please contact our Customer Care Team via email at email@example.com to get assistance.
We accept payments with Visa, MasterCard, Instant EFT, Payflex, PayPal, SnapScan and Ozow.
Our store issued credit notes cannot be redeemed online. If you have any questions, please contact our Customer Care Team via email at firstname.lastname@example.org.
If your discount code isn’t working, please contact our Customer Care Team via email at email@example.com.
Each discount code has its own terms & conditions, please make sure your discount code is eligible to use on your purchase i.e. coupons cannot be redeemed on “Final Sale” Outlet items and all promotional items. Please note that only one code can be used per purchase. Be aware that during promotions and end of season sale periods, you are unable to use your discount code on items that have already been discounted.
If you forget your account password, you can request a new one by using the “Lost your password” button on the login page. When you enter your e-mail address a new password will be sent automatically to that email address.
If you are still having issues, please contact our Customer Care Team via email at firstname.lastname@example.org.
Our Online Exclusive items are only available to purchase online for a limited time period.
No exchanges , refunds or credit notes will be provided on bundle promotion items.