It’s important to us that you are completely satisfied with the products you purchase from Scotch and Soda.
Items returned must be in a sellable condition and is subject to the following conditions:
We will not accept products for exchange or refunds that are returned incomplete, damaged or soiled or without the original packaging, labels, protective covers and boxes. Please ensure you take reasonable care with the products you wish to exchange or return.
Faulty, damaged or incorrectly described items
We make the best efforts to quality control all items prior to dispatch. In the case that something is faulty, damaged or incorrectly described, please contact our Customer Service team at email@example.com as soon as possible and include a brief description of the fault.
We will refund you the price you paid for the products on the invoice excluding delivery costs, by the method you used for payment. The item will undergo quality control inspection and once approved, a full refund (excluding delivery) will be provided within 3-5 working days. Please ensure you provide the correct banking details for the refund as we can not be held liable for any incorrect details presented by the customer.
You will be notified prior to your purchase that the item you are purchasing is a promotional item and does not carry the exchange or refund terms.
We may also withhold refunds if: