*Saturday, Sunday, and public holidays are not considered business days for order processing and will only be processed on the following business day. 

You will be notified via email once your order has been dispatched, and an invoice will be sent to you which will include all tracking details relating to your order. Changes to your order’s delivery status will be indicated via your tracking number on the courier website.

While we endeavor to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. An invoice will also be sent to you which will include your tracking number starting with TCGSS followed by your order number. You can track the status of your delivery at anytime online here – https://portal.thecourierguy.co.za/track

If you have not yet received an email notification, please contact our client service team on [email protected].

Please note: tracking information may not be available online for 24 hours after placing your order.

If your order is lost or damaged in transit, please email [email protected] or call 011 262 5190 so that we may assist you. Our customer care team is available Monday to Friday 9am – 5pm, excluding public holidays.

We are unable to facilitate any orders or deliveries to a country outside of South Africa.