If your parcel has not arrived and you believe it is lost in transit, please lodge an enquiry with the courier in charge of your delivery. You can also contact us to assist in lodging this enquiry via our Customer Service team via email at customercare@scotchandsoda.co.za — our customer care team is available Monday to Friday, 9AM – 5PM, excluding public holidays.

An invoice with your tracking number (starting with TCGSH, followed by your order number) is emailed to you automatically after purchase. 

You can track your delivery anytime at thecourierguy.co.za/tracking.

Please note: your order becomes trackable once our team creates the waybill (usually within 1–2 days). After that, you’ll also receive tracking updates directly from our courier.

Returns must be initiated within 14 days of complete delivery, in accordance with our return policy.

Please contact us prior to returning an order. Items received without a supporting return request will be sent back to the sender.

Unfortunately, not. In-store purchases must be returned in-store for a refund or exchange. 

Find your nearest Scotch & Soda store HERE

Online purchases may be returned to any Scotch & Soda store for an exchange or store credit, provided the return is in line with our returns policy.

Should you like a refund, these are not issued immediately in-store. A specific process is followed and may take longer to complete.

Items on promotion or sale are not eligible for in-store credit notes.

We no longer collect returns. You can return your items to your nearest Scotch & Soda store or to our partner warehouse at:

Cargocare
Unit 2, Westlake Park  
38 Avalon Road  
Modderfontein  
Germiston  

If you’d prefer an exchange, we’ll deliver the replacement item back to you free of charge.  

Final Sale, Outlet, and promotional items follow the same process. You can find full details in our Returns Policy HERE.

 If you need any help, our Customer Care Team is happy to assist at customercare@scotchandsoda.co.za

Yes. If you’ve purchased the wrong size, you can submit an online return request. Once we’ve received and quality-checked the item, we’ll deliver the exchanged size to you, or, alternatively provide an online coupon for the full value, so you can place a new order in your preferred size. 

Alternatively, you can take the item to any Scotch & Soda store for an exchange or store credit, in line with our returns policy.

If you’re having trouble completing your payment, please try the following:

• Double-check your card details and available funds
• Try a different payment method or browser
• Clear your cache or switch to a private/incognito window

If the issue continues, contact our Customer Care Team at customercare@scotchandsoda.co.za with your order attempt details and we’ll help you sort it out.

We accept a wide range of payment methods through Stitch, including:

• Visa and Mastercard
• Instant EFT / Pay by bank
• Apple Pay, Google Pay and Samsung Wallet
• Stitch Buy Now, Pay Later

We also offer Payflex as an additional Buy Now, Pay Later option.

Our store issued credit notes cannot be redeemed online. If you have any questions, please contact our Customer Care Team via email at customercare@scotchandsoda.co.za.

If your discount code isn’t working, please contact our Customer Care Team at customercare@scotchandsoda.co.za.

Each code has its own terms and conditions. Please check that your code is eligible for your purchase — codes cannot be used on Final Sale, Outlet, or promotional items, and only one code can be applied per order.

During promotions and end-of-season sales, discount codes cannot be used on items that are already reduced.

If you’ve forgotten your password or it’s not working, use the “Forgot password” link on the login page. Enter your email address and a reset link will be sent to you automatically.

If you still need help, contact our Customer Care Team at customercare@scotchandsoda.co.za.

Online Exclusive items are available to purchase online only, and for a limited time.